Home-based
10.5hrs per week
£12.60 per hour
5:00pm on 23rd Jun 2025
Helpline Advisors are the first port of call to people who want to gain support and advice to deal with concerns relating to child sexual abuse. This can involve supporting them via phone, email and live chat through the emotional impact of their personal and family circumstances; advising them of resources available that relate to their circumstances; but also guiding them through steps to help their situation so that they can move forward positively. There are a number of follow-on services offered by the organisation. The helpline is often the first point of access for these.
This is a highly rewarding role within a friendly and hardworking team which is committed to keeping children safe from sexual harm.
The role would involve working on our chat service, shifts are 3.5 hours long and we are looking for someone to work 3 shifts per week including Monday (either 9am-12.30pm or 12pm-3.30pm), Wednesday evenings (6-9.30pm) and Friday 9am-12.30pm). Due to our chat opening hours the only flexibility is on a Monday currently.
You will have experience of working in child protection, ideally with one or more of our key target groups: e.g. adults and/or children and young people who have sexually harmful behaviours, or child victims of sexual abuse, or family members of these individuals. You may be studying for a career in a related field, e.g. psychology, or criminology. You will be energetic with excellent communication skills and a warm, empathic telephone manner.
Key attributes we are seeking include:
Our advisors are home based and must have a private, confidential space in which to work with reliable internet (at your own cost). You must be based in the UK. We offer a NEST pension, 33 days’ annual leave rising to 38 days pro rata (inclusive of statutory bank holidays following qualifying period), up to 5 days’ learning and development per year, flu jabs, eye tests, season ticket loans, charity discounts, an employee assistance programme and the option of Benenden medical cover. We are proud to partner with the Living Wage Foundation and be an accredited employer of choice.
For more information about the job and to apply via email download the job pack
We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. Treating people fairly is part of our values and at the core of our culture. As an inclusive employer, all qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality and disability including invisible disabilities and neurodiversity.
Our Stop It Now helpline can support anyone with a concern about child sexual abuse and its prevention. We encourage you to trust your gut and call, live chat or email us, whatever your worry.
Our experienced advisors don’t judge and can support anyone struggling with their own or a loved one’s sexual thoughts, feelings and behaviours towards children. We also support anyone worried about a child or young person’s sexual behaviour, including if they’ve got into trouble online.
Our Stop It Now helpline, self help and programmes are there to help anyone concerned about child sexual abuse. Shore is for teenagers worried about sexual behaviour.
Our helpline 0808 1000 900
2 Birch House, Harris Business Park, Hanbury Road
Stoke Prior, Bromsgrove, B60 4DJ
Lucy Faithfull Foundation is a registered charity in England and Wales No. 1013025 Scottish Charity No. SC039888, and is a company limited by guarantee, Registered in England No. 2729957.
