Home-based (UK only)
Helpline Advisor - 12 hours per week, Chat Advisor - 10.5 hours per week
£13.35 per hour
5:00pm on 12th Jul 2026
Helpline Advisors are the first port of call to people who want to gain support and advice to deal with concerns relating to child sexual abuse on our Stop It Now services. This can involve supporting them via phone, email and live chat through the emotional impact of their personal and family circumstances; advising them of resources available that relate to their circumstances; but also guiding them through steps to help their situation so that they can move forward positively. There are a number of follow-on services offered by the organisation. The helpline is often the first point of access for these.
This is a highly rewarding role within a friendly and hardworking team which is committed to keeping children safe from sexual harm.
We offer a NEST pension, 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period), up to 5 days’ learning and development per year, flu jabs, eye tests, season ticket loans, charity discounts, an employee assistance programme and the option of Benenden medical cover. We are proud to partner with the Living Wage Foundation and be an accredited employer of choice.
For more information about the job and to apply via email download the job pack
Please avoid using AI generated responses as these will automatically be discarded – we want to hear from the real you.
The recruitment process for this role will consist of an interview via Microsoft Teams for shortlisted candidates; interviews are taking place on 28th and 29th July 2026.
If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.
We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. Treating people fairly is part of our values and at the core of our culture. As an inclusive employer, all qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality and disability including invisible disabilities and neurodiversity.
Our Stop It Now helpline can support anyone with a concern about child sexual abuse and its prevention. We encourage you to trust your gut and call, live chat or email us, whatever your worry.
Our experienced advisors don’t judge and can support anyone struggling with their own or a loved one’s sexual thoughts, feelings and behaviours towards children. We also support anyone worried about a child or young person’s sexual behaviour, including if they’ve got into trouble online.